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Published on:

19th Dec 2023

How Is AI Used In The Customer Journey?

Have you ever thought how AI can help us understand our customer’s journey? Well, let’s break it down in a simple way! In this video, we will discuss the power of AI, focusing on a popular tool called ChatGPT.

We all know that ChatGPT is excellent at giving information based on what it already knows but doesn’t make decisions like humans do. It’s a helpful tool, but it’s not a substitute.

While AI can tell you the stages of the buyer’s journey from web data, it might miss the unique voice of your customer. We recommend avoiding blindly following AI insights and encourage engaging in direct conversations with your customers.

Defining your ideal customer and providing specific information to AI tools like ChatGPT is crucial. The real value lies in what you communicate to the AI, tailored to your unique business.

Our perspective is that AI sparks new ideas by challenging businesses to break free from their usual ways. It helps in overcoming tunnel vision, questioning assumptions, and gaining a broader perspective on products and customers.

We emphasize that AI is a helper, not a replacement for human insights. The key takeaway is that AI assists you in understanding where your customers are in their journey. This empowers you to create content that truly connects with them.

Curious to learn more how AI can enhance our understanding of the buyer’s journey? Watch the video and discover how AI can be a game-changer for our business strategy!

Watch full video here: https://youtu.be/DmJoM0QOhn0

Connect with us on Social Media:
🎧 Growth Engineers podcast: https://growth-engineers.captivate.fm/

📌 Dean’s Social Media Links:
Company: http://thevantagegrp.com/
Instagram: https://www.instagram.com/deanisaacs1/
Linkedin: https://www.linkedin.com/in/deanisaacs/
https://www.linkedin.com/company/vantage-group-llc/
Facebook: https://www.facebook.com/Vantage-Group-260330903990315/

📌 Atiba’s Social Media Links:
Website: https://clientattractionpros.com/
LinkedIn: https://www.linkedin.com/in/atibadesouza/
TikTok: https://www.tiktok.com/@theatibadesouza
Instagram: https://instagram.com/atibadesouza
YouTube Channels:
Thought Leadership: https://www.youtube.com/@ThoughtsOnThoughtLeadership
Build Your Team: https://www.youtube.com/@BuildYourTeam

#GrowthEngineers #AtibaAndDean #MarketingStrategy

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About the Podcast

Growth Engineers
Hosted by successful entrepreneurs Atiba de Souza and Dean Isaacs, the Growth Engineers podcast gives you the insights and proven strategies you need to stay ahead of the business growth curve
Hosted by successful entrepreneurs Atiba de Souza and Dean Isaacs, the Growth Engineers podcast gives you the insights and proven strategies you need to stay ahead of the business growth curve. 📈

Whether you’re new to the marketing game or are a pro looking for a new perspective, this podcast provides business owners and entrepreneurs with real, tangible advice.

Tune in weekly to the Growth Engineers podcast as Atiba and Dean break down the latest thought leadership in marketing, sales, business growth, and more.

Welcome to Growth Engineers podcast.

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Atiba de Souza